Professionalism in Finnish Customs’ ICT Leadership
Salonen, Mika (2023)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202303183805
https://urn.fi/URN:NBN:fi:amk-202303183805
Tiivistelmä
This master’s thesis was done for the Finnish Customs’ information and communications technology (ICT) services. ICT services has overlapping organizational structures and over hundred different ICT roles and titles. These create working environment with loosely defined and unclear responsibilities and complicate the processes and workflows in the organization. Controlling the situation requires increased professionalism for the ICT leadership. The personnel had given feedback on these issues, and actions needed to be taken.
To tackle overwhelming amount of ICT roles and to add more professionalism in the ICT leadership, this thesis proposes a concept for standard based ICT role profiles, including professionalism criteria for leadership roles. The concept was based on European competency framework for ICT professionals and utilizing it was expected to reduce the amount of ICT roles and titles dramatically and define their responsibilities clearly in role profiles. In the scope of this master’s thesis, only ICT leadership role profiles are provided in detail. Other ICT role profiles were left out but are covered during the future work. This decision was done to cover the scope of personnel feedback and to keep the scope manageable. This thesis was done under the guidance of a workgroup responsible for a strategic priority theme for increasing the professionalism in leadership.
During the interviews and workshops, the proposed concept was widely accepted. Most arguments considered what job titles would be assigned to which person and what would the Finnish translations be for role profile names and for job titles.
To tackle overwhelming amount of ICT roles and to add more professionalism in the ICT leadership, this thesis proposes a concept for standard based ICT role profiles, including professionalism criteria for leadership roles. The concept was based on European competency framework for ICT professionals and utilizing it was expected to reduce the amount of ICT roles and titles dramatically and define their responsibilities clearly in role profiles. In the scope of this master’s thesis, only ICT leadership role profiles are provided in detail. Other ICT role profiles were left out but are covered during the future work. This decision was done to cover the scope of personnel feedback and to keep the scope manageable. This thesis was done under the guidance of a workgroup responsible for a strategic priority theme for increasing the professionalism in leadership.
During the interviews and workshops, the proposed concept was widely accepted. Most arguments considered what job titles would be assigned to which person and what would the Finnish translations be for role profile names and for job titles.