Emotional Intelligence, Communication, and their Impact on Job Satisfaction

Abstract

The main purpose of this thesis was to investigate how emotional intelligence and effective communication interrelate with job satisfaction. Emotions drive feelings; hence it is important to know self-emotion and the emotions of work colleagues to create a friendly and productive working environment. A friendly environment creates mutual understanding between personnel, which subsequently drives output and increases productivity. The idea for the topic on this master thesis started with the personal interest of the author to explore the human resources aspect of an organisation with the aim of creating cordial relationship between personal by exploiting emotional intelligence and communication within project environment. Emotional intelligence is steadily becoming an important phenomenon within working environment because of its impact on creating mutual understanding and fostering effective communication between personnel. A web-based questionnaire in the form of a survey was sent out to 134 employees and 58 responses were received. Two research questions were created, and three hypotheses were tested. The result suggested that there is a positive correlation between emotional intelligence, communication, and job satisfaction. Practically, the management should pay more attention to communication planning to ascertain responsibility and develop the trait of EI amongst employees.