Development of Contract-based Lifecycle Services for Piling Machines: Junttan Oy Service department

Abstract

The aim of this thesis was to research possibilities for developing the service offering by contract-based lifecycle services for the piling machinery of the client organization Junttan Oy. The aim was to develop the services to match the global market need of the customers. Contract-based lifecycle services are addition to the service offering of Junttan. The theory section of the thesis consists of challenges and possibilities for Servitization and service agreements. Practical development work of the thesis was the base structure for the development process of the service agreements, to harmonizes the operations of the service organization and enables future improvements for service agreements. Development process focuses to internal step-by-step instructions for Junttan Oy, and its subsidiaries use to simplify and equalize processes around service agreements. Internal training material and templates are meant to be used whenever contract based life cycle services are operated. All internal material and instructions are meant for Junttan Oy and its subsidiaries use