Action Plan to Manage Customer Projects
Sharma, Prabin (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023053116683
https://urn.fi/URN:NBN:fi:amk-2023053116683
Tiivistelmä
The case company in this Thesis had multiple projects running at the same time. The projects were managed with certain methods and tools that were developed over time. Some methods and tools were effective; however, some needed to be upgraded. The objective of the thesis was to propose an action plan to tackle the incompleteness and issues that emerged in the case company while managing customer projects. The objective of the study was limited to proposing an action plan to the Design and Engineering department. However, it does not promise the implementation of the action plans.
The study followed Design Research to find a practical solution to issues that the case company was facing. First, the conceptual framework was created to find the best methods and tools available. Secondly, a current state analysis was completed to identify the strengths and weaknesses. Thirdly, the initial building of proposed actions was co-completed with the stakeholders to integrate the strengths into the action plan and overcome the weaknesses. Lastly, the validations of the initially proposed actions were done to get a concrete conclusion from the thesis.
The outcome of the thesis is the action plan to manage customer projects, which are divided stage-wise; the Initiating and Planning Phase, the Execution Phase, and the Evaluation and Closing Phase. The outcome of this study is also the suggestions for practical methods and tools that can be implemented shortly with some or very little investment, which eventually help a project run more efficiently and promotes better communication. The expertise and resources will be improved, also strengthening the organization's base.
The study followed Design Research to find a practical solution to issues that the case company was facing. First, the conceptual framework was created to find the best methods and tools available. Secondly, a current state analysis was completed to identify the strengths and weaknesses. Thirdly, the initial building of proposed actions was co-completed with the stakeholders to integrate the strengths into the action plan and overcome the weaknesses. Lastly, the validations of the initially proposed actions were done to get a concrete conclusion from the thesis.
The outcome of the thesis is the action plan to manage customer projects, which are divided stage-wise; the Initiating and Planning Phase, the Execution Phase, and the Evaluation and Closing Phase. The outcome of this study is also the suggestions for practical methods and tools that can be implemented shortly with some or very little investment, which eventually help a project run more efficiently and promotes better communication. The expertise and resources will be improved, also strengthening the organization's base.