Proposing a Set of Improved Key Performance Indicators for Case Company
Alm, Casper (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2023060252335
https://urn.fi/URN:NBN:fi-fe2023060252335
Tiivistelmä
The objective of the study is to propose a set of improved key performance indicators (KPIs) for the case company. In the production processes, the organization is struggling with having a clear picture of the process performance since there is a lack of good KPIs. Getting the KPIs into usable and value adding form demands a great deal of manual work. The quality of the data used for the KPIs is also at a poor level since it is affected by how the personnel is using the systems collecting the data.
The research approach of the study is design research, and the study includes four stages. The first stage is a literature review of existing knowledge and best practices related to how to analyze KPIs, the findings are compiled into the conceptual framework. The second stage is a current state analysis gathering the strengths and weaknesses of the current KPIs and data collection processes. In the third stage the initial proposal is co-created utilizing the outcomes from previous stages. The fourth and last stage is a validation round of the initial proposal of improved set of KPIs, providing feedback to build the final proposal.
Several process strengths and weaknesses were identified during the current state analysis. Five of the most critical weaknesses agreed were scoped for further development in this study.
The final proposal of improved set of KPIs includes a comprehensive set of KPIs with a balance between lagging and leading indicators, showing the outcome and highlighting the areas in the process where improvements are needed.
The research approach of the study is design research, and the study includes four stages. The first stage is a literature review of existing knowledge and best practices related to how to analyze KPIs, the findings are compiled into the conceptual framework. The second stage is a current state analysis gathering the strengths and weaknesses of the current KPIs and data collection processes. In the third stage the initial proposal is co-created utilizing the outcomes from previous stages. The fourth and last stage is a validation round of the initial proposal of improved set of KPIs, providing feedback to build the final proposal.
Several process strengths and weaknesses were identified during the current state analysis. Five of the most critical weaknesses agreed were scoped for further development in this study.
The final proposal of improved set of KPIs includes a comprehensive set of KPIs with a balance between lagging and leading indicators, showing the outcome and highlighting the areas in the process where improvements are needed.