Digital Upskilling in a Finance Corporate Environment

Abstract

In the rapidly changing business environment, skillsets are changing for all roles, necessitating fast and efficient upskilling efforts. Digital skills are becoming a requirement for many roles that never needed them before. It is therefore a must to find the best methods to digitally upskill learners.

This thesis explored modern learning methods and their implementation to find how to increase value to learners in the case organization, while remaining conscious of the time constraints in the case organization.

Data was collected from the case organization through interviews and surveys which showed that there was general enthusiasm for learning new digital skills, but there were often blockers for adopting regular learning routines. Learners’ time constraints were a particular focus during the following literature study phase, which found recent research on learning methods and best practices for implementing them.

This thesis applied the latest information on modern learning methods to construct proposed actions and solutions to improve value for learners in the case organization.

Learners in the case organization were split into categories based on identified traits, then offered solutions tailored to the needs of their category. The thesis found that learners in the case organization needed a multitude of solutions in addition to improved learning methods to achieve the best outcomes, and so the thesis recommended actions to increase the number of employees learning actively in the case organization. Proposed solutions were presented by order of criticality, with the solutions that had the highest learning value and lowest implementation requirements being prioritized.