Process development in Mediverkko : Efficiency research on financial management system
Törmä, Olli-Pekka (2014)
Metropolia Ammattikorkeakoulu
2014
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2014101714798
https://urn.fi/URN:NBN:fi:amk-2014101714798
Tiivistelmä
The purpose of this research is to identify the problem areas in the use of financial management system OpusCapita in Mediverkko and to find solutions to battle them. Since Mediverkko is in tight co-operation with the system provider in order to develop the system further, this research was done alongside and to help that co-operation.
Manuals provided by the system provider were used as the main research material in order to understand the process while qualitative research methods of interviews and observing were used to gain additional information. These interviews provided some crucial data to completely understand each separate operation in OpusCapita.
It became apparent that since the finance management system is new in the company, there are multiple sections in the operating system that can be developed further. Some of these have already been identified by Mediverkko and have been put in development during this research, while many problem areas are still waiting to be solved. Few of these areas require software updates to be fixed, but many of them can be solved internally by proper flow of information.
It can be concluded that with proper communication between the end-user and the system provider the development process of financial management system can be fruitful to both parties. As the information flows to both directions, problems are more easily dealt with.
Manuals provided by the system provider were used as the main research material in order to understand the process while qualitative research methods of interviews and observing were used to gain additional information. These interviews provided some crucial data to completely understand each separate operation in OpusCapita.
It became apparent that since the finance management system is new in the company, there are multiple sections in the operating system that can be developed further. Some of these have already been identified by Mediverkko and have been put in development during this research, while many problem areas are still waiting to be solved. Few of these areas require software updates to be fixed, but many of them can be solved internally by proper flow of information.
It can be concluded that with proper communication between the end-user and the system provider the development process of financial management system can be fruitful to both parties. As the information flows to both directions, problems are more easily dealt with.