Using A Social Collaboration Application to Support Team Collaborations - A Package of Recommendations for a Case Company
Lee, Chen Chen (2014)
Lataukset:
Metropolia Ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2014102414930
https://urn.fi/URN:NBN:fi:amk-2014102414930
Tiivistelmä
In a technology-driven world today, companies constantly seek ways to advance them-selves to stay ahead of competition. The emergence of social technologies has shifted working practices by enabling collaborative work. Recognising the impact of effective collaboration within the organisation is closely associated to productivity improvements, more and more companies see the potential of using social collaboration application internally.
This research aimed to find ways to renew working practices to improve productivity. It investigated various possibilities of using the features and functionalities available from Microsoft SharePoint 2010, to propose practical solutions to the challenges raised by case teams. This included issues that hinder team collaboration and working process which team members wished to be improved or changed by using the application. The research employed action research approach where problem solving and collaboration with participants under study are emphasised.
The outcome of the research is a model that could be widely replicate internally. It consists of a package of recommendations that can be replicated into the existing support framework, and contributes to the case company’s overarching objective of improving employee collaboration and productivity.
This research aimed to find ways to renew working practices to improve productivity. It investigated various possibilities of using the features and functionalities available from Microsoft SharePoint 2010, to propose practical solutions to the challenges raised by case teams. This included issues that hinder team collaboration and working process which team members wished to be improved or changed by using the application. The research employed action research approach where problem solving and collaboration with participants under study are emphasised.
The outcome of the research is a model that could be widely replicate internally. It consists of a package of recommendations that can be replicated into the existing support framework, and contributes to the case company’s overarching objective of improving employee collaboration and productivity.