Emotional Intelligence in Employee Performance: Healthcare Industry in Finland

Abstract

This comprehensive assessment of the literature explores the complex relationship between employee performance and emotional intelligence in the setting of Finland's healthcare sector. Our rigorous selection method yielded a final collection of 15 articles that closely complied with our inclusion criteria. It started with an initial screening of 33 articles and ended with an extensive full-text examination. Interestingly, every study that was chosen was published after 2021, giving our review a modern perspective on this significant topic. The review emphasizes how important emotional intelligence is in influencing worker performance in healthcare environments. Together, the results of the chosen studies show a strong link between improved performance across a range of performance metrics and healthcare professionals' elevated emotional intelligence. They include but are not limited to, improved job satisfaction, higher-quality patient care, and the development of cohesive cooperation. Emotional intelligence skills such as empathy, self-awareness, and effective interpersonal communication become critical elements that significantly impact performance results in the healthcare industry. Moreover, this research highlights the practical implications for Finnish healthcare institutions. It emphasizes how urgently these organizations must think about including training and development programs for emotional intelligence into their personnel plans. These kinds of programs could develop a more emotionally intelligent workforce in the healthcare industry, which would lead to improved patient experiences, increased employee engagement, and improved healthcare outcomes. This study adds significantly to the body of knowledge by illuminating the complex interactions between employee performance and emotional intelligence that are unique to the Finnish healthcare industry. It not only deepens our comprehension of the underlying processes but also offers practitioners, legislators, and leaders in the healthcare industry useful information. The review highlights the potential for targeted interventions to improve emotional intelligence competencies among healthcare professionals. These interventions have the potential to significantly improve the well-being of the industry's diverse stakeholders and raise performance standards in Finland's healthcare sector.