Employee Training and Upskilling for Digital Roles for a SME Company in IT Sector

Abstract

The objective of this thesis was to create a step-by-step guidance on how to approach the case company’s employee training and upskilling for digital roles. The importance of upskilling has increased for the case company due to the revolutionary effects of digital technology. The small size of this company makes it even more difficult to be successful due to issues including obsolete skills, a lack of training tools, and inadequate training materials. A lack of clarity on the necessary competencies exacerbates the problem.

This thesis utilized interviews as its main data collection technique. The theoretical framework focused on theories and approaches for conducing upskilling, especially for SMEs in the IT sector, and identifying relevant steps for formulating an upskilling and training approach. The current state analysis delved into the current practices implemented by the company to enable staff members to enhance their skills. The purpose was to find evidence of the company's current approach to employee training, including topics like resource allocation, training method choice, and creating a culture that supports ongoing learning and growth. By conducting in-depth interviews with significant stakeholders, such as staff members engaged in upskilling initiatives and decision-making processes, this method aimed to reveal complex viewpoints and collect extensive qualitative data.

The outcome of this thesis is a framework provided for the case organization in fostering employee upskilling. The framework was first drafted based on the theoretical inputs and then refined by infusing the needs and wishes of the case organization. This method aims to dissect the theoretical foundations supporting the organization's upskilling programs through interviews and conversations with decision-makers, including top management and HR officials. The thesis results in providing a framework that articulates the steps for the organization's upskilling approach. This investigation adds value to the scholarly conversation while also offering useful perspectives on the importance of upskilling in the context of an organization.

With the help of this thesis, the organization will be able to approach the upskilling and training of its employees in an orderly manner. It should also help to manage resources, choose training methods, and cultivate an environment that encourages ongoing learning and skill improvement in upskilling personnel. The intended result is to provide better digital solutions, increase project success rates, and cultivate a creative workplace culture.