How can tourism companies utilize micro-credentials in their HR Management?
Poliakov, Artem (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023121136082
https://urn.fi/URN:NBN:fi:amk-2023121136082
Tiivistelmä
The tourism sector, like many others, is undergoing significant changes driven by the rapid progress
of technology and changing customer tastes. This ongoing transformation highlights the need for a
workforce that is not only flexible but also skilled in a wide range of abilities. Micro-credentials,
similar to traditional paper certificates, act as tangible evidence of skill development. Comparable
to badges denoting expertise, these micro-credentials demonstrate the specific competencies acquired by employees.
The purpose of this thesis is to get a thorough grasp of the concept of micro-credentials, their utility
as a tool for identifying and validating employees' talents in the tourist industry, to familiarize tourism
companies with micro-credentials, and to inspire them to start introducing them into regular HR
practices.
The thesis begins by introducing the commissioner company, Oulu University of Applied Sciences
(OAMK). The theoretical base serves as the research foundation by explaining the main concepts using material from current literature, existing cases, and reliable online articles. To answer the research questions, qualitative research in the form of phone call interviews with industry professionals was selected as the approach. The conclusion addresses the research questions and makes recommendations for the use of micro-credentials.
of technology and changing customer tastes. This ongoing transformation highlights the need for a
workforce that is not only flexible but also skilled in a wide range of abilities. Micro-credentials,
similar to traditional paper certificates, act as tangible evidence of skill development. Comparable
to badges denoting expertise, these micro-credentials demonstrate the specific competencies acquired by employees.
The purpose of this thesis is to get a thorough grasp of the concept of micro-credentials, their utility
as a tool for identifying and validating employees' talents in the tourist industry, to familiarize tourism
companies with micro-credentials, and to inspire them to start introducing them into regular HR
practices.
The thesis begins by introducing the commissioner company, Oulu University of Applied Sciences
(OAMK). The theoretical base serves as the research foundation by explaining the main concepts using material from current literature, existing cases, and reliable online articles. To answer the research questions, qualitative research in the form of phone call interviews with industry professionals was selected as the approach. The conclusion addresses the research questions and makes recommendations for the use of micro-credentials.