Cultivating Employees’ Change Readiness in a Professional Organization : A Case Study of Company X
Neuvonen, Heli (2024)
2024
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202403043773
https://urn.fi/URN:NBN:fi:amk-202403043773
Tiivistelmä
The purpose of this case study was to examine employees' driving forces and support needs within the context of Company X's large-scale change project. Company X is one of the leading life insurance companies in Finland. The study aimed to understand the perspectives of two employee groups and identify significant differences between them. The goal was to gain insights into employees' experiences about the ongoing change initiative, identifying any existing gaps in the current operating methods.
The methodological approach was a qualitative case study, utilizing themed interviews with employees from the case company to collect research data. The research question, "What are the driving forces and support needs of employees in relation to the change project in structure and practices? And are there significant differences between the two groups based on their involvement in the project?” guided the study and provided a framework for addressing the research problem.
The results discovered three main themes that were individual needs, leadership and management, and organizational culture. While both groups share similar aspects on the surface level, a closer examination revealed distinct needs within the groups, emphasizing the importance of tailored support.
The findings offer guidance for the ongoing change project, allowing for targeted improvements and enhanced employee preparation. As the change project continues multiple years, addressing identified gaps becomes crucial for effective organizational support and successful change implementation.
The methodological approach was a qualitative case study, utilizing themed interviews with employees from the case company to collect research data. The research question, "What are the driving forces and support needs of employees in relation to the change project in structure and practices? And are there significant differences between the two groups based on their involvement in the project?” guided the study and provided a framework for addressing the research problem.
The results discovered three main themes that were individual needs, leadership and management, and organizational culture. While both groups share similar aspects on the surface level, a closer examination revealed distinct needs within the groups, emphasizing the importance of tailored support.
The findings offer guidance for the ongoing change project, allowing for targeted improvements and enhanced employee preparation. As the change project continues multiple years, addressing identified gaps becomes crucial for effective organizational support and successful change implementation.