Factors Affecting the Adoption of AI by Organizations - From the Perspective of Knowledge Workers

Abstract

The role of artificial intelligence (AI) solutions is growing in all types of organizations. AI is embraced in the hope of increased productivity, quality and satisfaction at work. Therefore, it is essential to study the factors that influence the adoption of AI. This research is conducted as a survey among knowledge workers. Previous research indicates that large organizations tend to adopt new technologies faster than smaller ones. According to our findings, this also holds for the adoption of AI. Furthermore, in organizations that have adopted AI-enabled technologies, employees keep their knowledge and skills up to date by independent and self-driven study more often than the employees of organizations with a lower degree of AI adoption. The research results also indicate that, especially in large organizations where the rate of AI adoption is high, the extent to which the employees may affect the software and hardware they use, is also high.