Electrical Manuals, Instructions and Videos

Abstract

This thesis explores the development of instructional videos and user manuals as effective tools for learning and task execution in the dynamic work environment of Wärtsilä Spare Parts division. Focusing on reducing paper documentation, the goal is to create a streamlined digital process, initially piloted in Technical Information. The aim is to produce visual and easily understandable documentation, with a particular emphasis on instructional videos. The research investigates how instructional videos compare to traditional written manuals in aiding skill acquisition and process comprehension. The needs analysis reveals a demand for clear, accessible instructions for a diverse audience in an international context.

The user manual principles discussed encompass the importance of clarity, simplicity, and usability. The development process involves key-users recording their screens, creating scripts, and having a native English-speaking colleague finalize the narration. The results demonstrate a well-defined process, which can produce short and efficient videos.

Challenges emerge in information retrieval from videos, prompting a strategic approach to metadata inclusion for enhanced searchability. While instructional videos prove effective, the difficulty in utilizing search tools emphasizes the need for precise dissemination and discoverability, critical in a large international company. The importance of language clarity, especially through native English speakers, is acknowledged. The conclusion highlights the valuable role of user manuals and instructional videos, emphasizing the ongoing efforts to address challenges and provide a user-friendly platform for efficient learning and task execution.