Learning Management System Integration Plan to Current Project-Based Customer Training Process

Abstract

In the dynamic landscape of automation, traditional instructor-led training, once effective, now falls short of meeting modern industry demands. Technological advancements and the need for accessible information in real-time drives exclusivity of instructor-led training sessions to obsolete. To address this, the case company has invested in a Learning Management System (LMS) to enhance both internal and customer training, aligning with strategic goals of engagement and competitiveness. This study objective was to develop an integration plan for the LMS within the current project-based customer training process, facilitating continuous learning to surpass market expectations.

The study is based on a design research approach, structured into four stages. Initially, stakeholders involved in the project-based customer training process were interviewed to assess its strengths and weaknesses. The main weakness of the process was identified, and literature was reviewed to gather ideas and best practices for addressing the identified weakness, culminating in a conceptual framework. This framework served as the foundation for co-creation workshop in stage three. Proposals generated from these workshops were synthesized into initial plan, presented to the decision maker in the fourth stage for feedback. Adjustments based on the validation transformed the initial plan into the final one.

The outcome of this study is the plan on how to integrate LMS to current project based customer training process presented as an operational plan. Additionally, the study offers recommendations for the next steps for maximum efficiency of the plan implementation.