Recommendations for an Improved Information Exchange Approach in a Case Company
Pradhan, Prasant (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024051512015
https://urn.fi/URN:NBN:fi:amk-2024051512015
Tiivistelmä
This study was carried out considering a case organization which is a Finnish construction consulting and planning company. The case company experiences involvement of multiple stakeholders as well as flow of large volume of data in their operations which has resulted in inefficient information exchange. This has directly and indirectly impacted on the day-to-day operations of the case company by obstructing the smooth flow of communication and data management. The objective of this study was to recommend improvement ideas for the information exchange approach of the case company.
The author has followed ‘applied action research’ and utilized qualitative methods such as semi-structured interviews, open-ended questionnaire, and workshop for data collection. The study was conducted under four phases. The first phase is current state analysis where strengths and weaknesses of the case company’s current information exchange approach were identified. The second phase includes literature study based on the selected weaknesses to explore relevant ideas and best practices to overcome the weaknesses. The third phase includes co-creation of initial recommendations with the case company’s stakeholders based on the outcomes of the previous phases. The fourth phase includes validation of the initial recommendations by senior management of the company to create final recommendations.
For the in-depth study of the business challenges, the case company’s information exchange approach has been categorized into communication channels (in-person communication and communication through use of system) and data management system (web-based data management system and folder structure). Thus, the final proposal constitutes recommendations to remove barriers in the communication channel and those to improve the data management system of the company.
The author has followed ‘applied action research’ and utilized qualitative methods such as semi-structured interviews, open-ended questionnaire, and workshop for data collection. The study was conducted under four phases. The first phase is current state analysis where strengths and weaknesses of the case company’s current information exchange approach were identified. The second phase includes literature study based on the selected weaknesses to explore relevant ideas and best practices to overcome the weaknesses. The third phase includes co-creation of initial recommendations with the case company’s stakeholders based on the outcomes of the previous phases. The fourth phase includes validation of the initial recommendations by senior management of the company to create final recommendations.
For the in-depth study of the business challenges, the case company’s information exchange approach has been categorized into communication channels (in-person communication and communication through use of system) and data management system (web-based data management system and folder structure). Thus, the final proposal constitutes recommendations to remove barriers in the communication channel and those to improve the data management system of the company.