Developing a Strategy to Deploy SAP Fiori Technology to an Industrial Customer

Abstract

In many organizations, the key users of SAP business processes are utilizing the current standard SAP transactions practices using SAP GUI for many years already, or some of them have limited knowledge of SAP technology. Yet, the technology landscape is changing rapidly for SAP solutions and there is a demand of digital transformation, and such customers need to move forward with technology progress. SAP Fiori is a new technology offered by SAP which is designed to provide an improved and efficient user experience of SAP solutions. The results of interviews revealed that customers who have SAP system in use find it difficult to implement and deploy SAP Fiori due to lack of understanding, knowledge, or resources. To overcome this challenge, there was a need identified to have a strategy document of the SAP Fiori deployment which can be used as a reference document for getting all necessary information about SAP Fiori technology and its deployment.

The objective of this study is to develop a strategy to deploy SAP Fiori technology to an industrial customer. The outcome is the SAP Fiori UX Strategy document. The research approach of the Thesis was based on using the qualitative research methods to gain an in-depth understanding of user requirements, new technology adoption and challenges related to the current user experience of SAP applications. First, best industry practices were analysed to identify the knowledge needed for developing the strategy document. Then, the initial draft of the Strategy document was co-developed and subsequently validated with the key stakeholders during the interviews and discussions.

The final version of the Strategy document includes ten sections to guide the SAP Fiori deployment which can be used as a reference document for getting all necessary information about SAP Fiori technology and its deployment: 1) Introduction 2) Summary of SAP Fiori UX Strategy 3) Elements and benefits of SAP Fiori User Experience 4) SAP Fiori technical landscape 5) SAP Fiori design approach 6) Organization branding and theming in SAP Fiori 7) Fiori launchpad objects and tools 8) SAP Fiori design tools 9) The approach to Fiori implementation 10) Fiori deployment and configuration. In the modern business environment, SAP Fiori technology is considered the vital technology of SAP’s strategy to enhance user experience of SAP platforms and applications. However, it is important to note that Fiori roadmap is dynamic, and it can be changed based on the market trends, technological developments, and thus customer need continuous support with this technology.