Development of an external delivery module for a software automation company
Bushueva, Iuliia (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024052716157
https://urn.fi/URN:NBN:fi:amk-2024052716157
Tiivistelmä
The Thesis investigates the development of a custom software module to integrate a restaurant management system with an on-demand delivery operator platform, focusing on the restaurant industry's growing need for better technology integration. The main goal is to develop a clear structure of functions and a simple functional user-friendly design for bringing these two systems to work together.
The study begins by understanding the users’ requirements and reviewing existing methods and research on software automation development and design in similar projects to find the best practices of the functional interface that also adhere to the principles of heuristics. The research combines restaurant staff surveys with further data analysis. This approach helps to identify what users need from the systems. The survey’s results show that combining restaurant management systems with delivery aggregators’ interfaces is indeed vital for improved efficiency of restaurants’ operational processes and customer satisfaction.
The findings highlight the importance of developing an easy-to-use interface combining POS system management features with the new module features. The outcome of the project is the detailed function map and description of the new module structure, with all the features needed, focusing on compatibility and data transparency, and a simple mockup of the interface.
This research offers valuable insights for future project development in restaurants, emphasizing the need for software that focuses on improving users’ experience and integrating modern technologies.
The study begins by understanding the users’ requirements and reviewing existing methods and research on software automation development and design in similar projects to find the best practices of the functional interface that also adhere to the principles of heuristics. The research combines restaurant staff surveys with further data analysis. This approach helps to identify what users need from the systems. The survey’s results show that combining restaurant management systems with delivery aggregators’ interfaces is indeed vital for improved efficiency of restaurants’ operational processes and customer satisfaction.
The findings highlight the importance of developing an easy-to-use interface combining POS system management features with the new module features. The outcome of the project is the detailed function map and description of the new module structure, with all the features needed, focusing on compatibility and data transparency, and a simple mockup of the interface.
This research offers valuable insights for future project development in restaurants, emphasizing the need for software that focuses on improving users’ experience and integrating modern technologies.