Recommendations for using Robotic Process Automation (RPA) in a Project Reporting System
Faizan, Tuba (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024053118953
https://urn.fi/URN:NBN:fi:amk-2024053118953
Tiivistelmä
This study is focused on SMEs that resort to manual project reporting processes. Since this method is more challenging as compared to different automated techniques therefore, the objective of this thesis is to propose recommendations of using Robotic Process Automation in a project reporting system of SMEs. The outcome of this study is intended to mitigate the business challenges such as extra time consumption, laborious tasks, higher frequency of errors and increased operational costs.
The study utilized qualitative analysis approach in which applied action research was selected as the method because this study makes worthwhile contributions to the project reporting business processes apart from providing solutions to business challenges in this area. A comprehensive research design was developed which explained the three data rounds in detail. In the first data round, secondary data sources were utilized to summarize the key findings of the existing project reporting system in terms of strengths and weaknesses. Solutions from literature were also explored that aligned with the key findings from the previous round to draft a conceptual framework. In the second data round, an initial proposal for recommendations of using RPA in a project reporting system was co-created with an external expert to address the weaknesses of the system. In the last data round, this proposal was validated in collaboration with an external expert to present an amended proposal.
The outcome of this thesis is ‘Recommendations of using Robotic Process Automation in a Project Reporting System’. This result will greatly benefit those SMEs which resort to manual project reporting processes considering cost, time, error and human resource.
The study utilized qualitative analysis approach in which applied action research was selected as the method because this study makes worthwhile contributions to the project reporting business processes apart from providing solutions to business challenges in this area. A comprehensive research design was developed which explained the three data rounds in detail. In the first data round, secondary data sources were utilized to summarize the key findings of the existing project reporting system in terms of strengths and weaknesses. Solutions from literature were also explored that aligned with the key findings from the previous round to draft a conceptual framework. In the second data round, an initial proposal for recommendations of using RPA in a project reporting system was co-created with an external expert to address the weaknesses of the system. In the last data round, this proposal was validated in collaboration with an external expert to present an amended proposal.
The outcome of this thesis is ‘Recommendations of using Robotic Process Automation in a Project Reporting System’. This result will greatly benefit those SMEs which resort to manual project reporting processes considering cost, time, error and human resource.