Enhancing generative AI for accessing enterprise knowledge

Abstract

Today’s business landscape recognizes the strategic importance of leveraging knowledge assets as a primary source of competitive advantage. The importance of consolidating the wealth of knowledge in a manner that preserves and makes it easily accessible has been acknowledged for decades, leading to investments in knowledge management since the 1990s. However, these efforts traditionally demanded significant labor and were not very effective. Company personnel still spend large amounts of time consolidating information from various fragmented sources such as document management systems, databases, note-taking tools, internal data repositories, document sharing systems, emails, and so on. According to studies conducted by IDC (Probstein 2019), employees and decision-makers still spend too much time gathering information instead of analyzing it.