Human Centric Approach to Team Development

Abstract

The aim of this work was to create a human centric way to do team development holistically from the employee point of view. It challenged the old-fashioned thinking where the managers create processes and employees attempt to learn and follow them without question. It also questions the traditional way to divide processes into silos by the majority of the actors.

Original problem was an individual need to make sales, HR, and production processes work better together in an environment where sales product is people and expertise. During the current state analysis, it became clear that there may be more issues than originally thought, but whatever the pain points may be the real interest is in the development process.

With a test team of different roles, the processes where analysed, and improvement points were found. Those improvement points were then discussed, and possible solutions suggested, analysed and tested. After these development steps feedback was requested and received from the participants and process was analysed based on the data and the feedback.

Using this development process as a prototype a model was created for human centric team analysis and development.