Creating a Knowledge Base Pilot for Company X
Andraczke-Bosdriesz, Emma (2024)
2024
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024112028884
https://urn.fi/URN:NBN:fi:amk-2024112028884
Tiivistelmä
In today's knowledge economy, businesses are required more than ever to invest time and resources into their knowledge-orientated activities. Across all industries, knowledge management has become an increasingly prevalent strategy adopted by businesses looking to maintain their competitive advantage, foster innovation and promote organisational learning.
The aim of this project-based thesis was to create a pilot knowledge base for Company X based on their predetermined needs and requirements. Company X is a small-sized accounting firm that is seeking to enhance their knowledge management practices to bridge gaps in employee knowledge and improve workflow efficiency. The pilot knowledge base will provide Company X with a digital platform to capture, store, and organise critical knowledge and information relevant to the field of accounting, bookkeeping and taxation.
The theoretical framework of this thesis explores the fundamental concepts, theories, and practicalities of knowledge management, with an emphasis on knowledge capture and organisation. It examines how effectively structured knowledge bases can facilitate information retrieval, streamline workflows, and support collaborative environments within small and medium-sized enterprises. Other theories and concepts explored in the framework include the accounting cycle, the chart of accounts, and key accounting legislation and regulatory bodies within Finland. This research was fundamental for the content created for the pilot, ensuring that the knowledge base provided employees with accurate, up-to-date, and relevant information necessary for transaction classification and recording.
Qualitative research methods, such as semi-structured interviews and surveys, were used to gather information about Company X's management and employees' knowledge needs, preferences, and challenges and to design the knowledge base. These insights informed the knowledge base's structure and content.
The pilot was constructed using the confluence, a low-cost and user-friendly knowledge base software. One of the core components developed within the pilot was the Chart of Accounts (COA) reference guide. This provided employees with quick access to the key information and classification rules for each account. Feedback from users indicated satisfaction with the ease of access, clarity, and organisation of information. Overall, the pilot demonstrated the potential of a well-structured knowledge base to support efficiency and consistency within the organisation.
The aim of this project-based thesis was to create a pilot knowledge base for Company X based on their predetermined needs and requirements. Company X is a small-sized accounting firm that is seeking to enhance their knowledge management practices to bridge gaps in employee knowledge and improve workflow efficiency. The pilot knowledge base will provide Company X with a digital platform to capture, store, and organise critical knowledge and information relevant to the field of accounting, bookkeeping and taxation.
The theoretical framework of this thesis explores the fundamental concepts, theories, and practicalities of knowledge management, with an emphasis on knowledge capture and organisation. It examines how effectively structured knowledge bases can facilitate information retrieval, streamline workflows, and support collaborative environments within small and medium-sized enterprises. Other theories and concepts explored in the framework include the accounting cycle, the chart of accounts, and key accounting legislation and regulatory bodies within Finland. This research was fundamental for the content created for the pilot, ensuring that the knowledge base provided employees with accurate, up-to-date, and relevant information necessary for transaction classification and recording.
Qualitative research methods, such as semi-structured interviews and surveys, were used to gather information about Company X's management and employees' knowledge needs, preferences, and challenges and to design the knowledge base. These insights informed the knowledge base's structure and content.
The pilot was constructed using the confluence, a low-cost and user-friendly knowledge base software. One of the core components developed within the pilot was the Chart of Accounts (COA) reference guide. This provided employees with quick access to the key information and classification rules for each account. Feedback from users indicated satisfaction with the ease of access, clarity, and organisation of information. Overall, the pilot demonstrated the potential of a well-structured knowledge base to support efficiency and consistency within the organisation.