Salesforce Certified Administrator Exam Guidebook
Teshina, Vasilisa (2024)
2024
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024112028897
https://urn.fi/URN:NBN:fi:amk-2024112028897
Tiivistelmä
This thesis presents the development of a Salesforce Certified Administrator Exam Guidebook. The aim of the guidebook is to support a preparation process for the Salesforce Administrator certification. This product-based project is commissioned by a Finnish IT company specializing in Salesforce consulting services, where a need for a certification preparation process has been identified. The purpose of the guidebook is to simplify exam preparation process by providing structured, versatile material base that utilises various sources and provides both theoretical content and practical exercise.
The theoretical framework for the guidebook uses a combination of learning theories, gamification principles, and agile methodologies to make studying engaging, interactive and accessible. Bringing together different resources like Trailhead, Focus on Force, and Salesforce Ben to provide both theoretical knowledge and hands-on tasks, the process of learning becomes flexible and motivating. The design of the product includes features like progress tracking, customisable navigation, and reflection areas to help learners stay on track. The structure of the guidebook is based on the Salesforce Administrator exam outline.
Initial feedback from company representatives has been positive, with hopes that this guidebook will support many future learners in the certification process. The guidebook not only meets an important need within the organization but could also be adapted for other Salesforce certifications in the future and developed further onto Salesforce Experience Cloud.
The theoretical framework for the guidebook uses a combination of learning theories, gamification principles, and agile methodologies to make studying engaging, interactive and accessible. Bringing together different resources like Trailhead, Focus on Force, and Salesforce Ben to provide both theoretical knowledge and hands-on tasks, the process of learning becomes flexible and motivating. The design of the product includes features like progress tracking, customisable navigation, and reflection areas to help learners stay on track. The structure of the guidebook is based on the Salesforce Administrator exam outline.
Initial feedback from company representatives has been positive, with hopes that this guidebook will support many future learners in the certification process. The guidebook not only meets an important need within the organization but could also be adapted for other Salesforce certifications in the future and developed further onto Salesforce Experience Cloud.