The role of business ethics and coperate social responsibility in the logistics department

Abstract

The main goal of this thesis was to investigate the role of business ethics and social responsibility in the logistic department with Mbongeya Logistic Company used as a case study. The survey research design used incorporating both quantitative and qualitative approaches to acquire data for this thesis. This study made use of both questionnaire and interviews. The sample was composed of 26 respondents comprising of top management of Mbongeya Logistics Company, employees, customers and community leaders. The study equally made use of the simple random sampling technique and Microsoft excel was use to analyze the data.

The findings reveal business ethics and social responsibility practices are very important in the success of the logistics department that is ethical and social responsibility practices positively influences success in the logistics department. The survey equally finds out that business ethics and social responsibility practices have a significant effect on a company’s image and reputation, improved employee morale and customer loyalty, helps the company gain competitive advantage and societal acceptance, mitigate legal risk, reduce cost and achieve sustainable success. The findings also reveal there exist a positive relationship between business ethics, social responsibility and performance and operational efficiency in the logistic department which implies business ethics and social responsibility has a positive effect on performance and operational efficiency in logistics. Thus, this study recommends that logistics companies should enforce business ethics and social responsibility initiatives in their operations so as to enjoy long-term business success.