Health Care Service for International Students in Turku

Abstract

This study looked at the problems that international students have getting medical care in Turku, Finland, especially when they try to make appointments. Language barriers, regional differences, and complicated procedures make it harder for people to get care quickly. Service design techniques, such as Customer Journey Mapping, were used to identify these problems and find solutions.

By utilizing service design tools like Customer Journey Mapping, this study visualized the entire service experience for the students. Key findings showed that to improve the user experience and cut down on wait times, there needs to be help in more than one language, easier booking processes, and platforms that are driven by technology. Workshops and qualitative research showed that the current method is not fully inclusive or efficient enough.

This study also provided guidance to students on how to navigate the healthcare system of Turku, Finland.