Transfer from Physical to Digital Learning Environment : Piloting digital learning environment and a programme to support digital skills learning in Helsinki’s social services’ rehabilitative work activities

Abstract

This thesis investigates the transition from physical to digital learning environment in Helsinki's social services' rehabilitative work activities. It focuses on developing and piloting a digital learning platform and a digital skills program for long-term unemployed individuals in 2022–2023. This need arose from the COVID-19 pandemic, which accelerated the shift to digital services, increasing the risk of social exclusion for those lacking digital skills. To address this, the City of Helsinki developed a program to teach digital skills and a platform for remote participation, aiming to break digital isolation among the long-term unemployed. A two-year project was launched to enhance digital skills and pilot a digital platform for a permanent solution.

The core of this thesis has been published in two conference articles which are referenced in this thesis. The first article, "Transfer from Physical to Digital Learning Environment: Piloting Digital Learning Platform in Helsinki's social services," explains the process of developing and implementing the digital learning platform. The second article, "Program to Offer Critical Digital Skills and to Increase Societal Participation Among Long-Term Unemployed Citizens," describes the process of establishing the digital skills training program. Both publications also highlight the challenges and successes encountered during the two-year project, including a discussion of the pros and cons of using a digital platform.

This thesis investigates the development and implementation of the digital skills program and the digital learning environment, utilizing a mixed-methods case study approach. Data collection included surveys, interviews, co-creation workshops, and pilot testing. Learning design methodology was used to facilitate the production of digital content for the platform, and employees received training to support the transition to digital learning environments.

The project successfully enhanced digital literacy, social inclusion, and employability among participants. The digital platform proved to be an effective learning environment, complementing traditional on-site services. The findings underscore the transformative potential of digital platforms and programs in social rehabilitation. By promoting digital inclusion and empowering marginalized groups, such initiatives can contribute to greater social equity and well-being in an increasingly digital society. The project's success demonstrates the potential of digital solutions to support social rehabilitation and integration, offering valuable insights for scaling the model and informing future initiatives aimed at empowering marginalized groups through digital inclusion.