Assessing User Experience with VDI at Company X: a Game Studio Case Study
Sevalneva, Anastasia (2025)
2025
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202503234810
https://urn.fi/URN:NBN:fi:amk-202503234810
Tiivistelmä
The main goal of this thesis is to determine answers to the following research questions: what are the VDI users at Company X satisfied with? What problems are the users facing? How can their experience be improved? Company X is a game development studio where the author of this thesis is employed as an IT Support Engineer. Virtual Desktop Infrastructure (VDI) is a recently implemented system at Company X, making user experience research a timely and necessary task.
This thesis introduces Company X, as well as the background and reasons behind conducting the research. The author being a part of the IT team allowed for a clear understanding of VDI implementation at the case company, as well as direct access to the end users for conducting the study. Moreover, the theoretical framework focuses on VDI technology and user experience, providing the necessary basis for the following research process.
A semi-structured interview and an online survey are the main research methods used in this thesis. The interview provided necessary insights into the VDI system background, as well as the current understanding of the user experience with it as shared by an IT Service Lead. The survey allowed the end users to directly share their experience with the VDI system's responsiveness, ease of use, reliability, and technical issues, as well as gave them a chance to suggest possible improvements. Overall, 14 users completed the survey.
The results of this thesis present the issues that the end users face with VDI at Company X, as well as the aspects they are satisfied with. The users noted that VDI provides a good environment for flexible remote work, supporting their job tasks from many locations. The main struggles are caused by the system’s responsiveness, latency, and peripherals compatibility. The results further discuss possibilities for future research and ways to apply the insights received by the IT team.
This thesis introduces Company X, as well as the background and reasons behind conducting the research. The author being a part of the IT team allowed for a clear understanding of VDI implementation at the case company, as well as direct access to the end users for conducting the study. Moreover, the theoretical framework focuses on VDI technology and user experience, providing the necessary basis for the following research process.
A semi-structured interview and an online survey are the main research methods used in this thesis. The interview provided necessary insights into the VDI system background, as well as the current understanding of the user experience with it as shared by an IT Service Lead. The survey allowed the end users to directly share their experience with the VDI system's responsiveness, ease of use, reliability, and technical issues, as well as gave them a chance to suggest possible improvements. Overall, 14 users completed the survey.
The results of this thesis present the issues that the end users face with VDI at Company X, as well as the aspects they are satisfied with. The users noted that VDI provides a good environment for flexible remote work, supporting their job tasks from many locations. The main struggles are caused by the system’s responsiveness, latency, and peripherals compatibility. The results further discuss possibilities for future research and ways to apply the insights received by the IT team.