Developing leadership in a Nordic airline
Rihkajärvi, Irene (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025050910165
https://urn.fi/URN:NBN:fi:amk-2025050910165
Tiivistelmä
This is a diary-based thesis that is holding the first-class seat in the daily work of a cabin crew, a Cabin Chief in a Nordic airline where employees come mainly from Denmark, Sweden and Finland. The period, that we are living on is 8-week long from 6.1.2025 to 2.3.2025.
The main objective for this work is to keep developing my personal leadership skills inside the different composition of crews that vary daily. I also pursue to learn more how to lead a diverse team with people from different cultures and with different age groups. I also want to create a safe working environment for everyone as safety is off course the heart of an aviation, but I also want employees to feel the safe and trustful working environment where everyone can feel psychologically safe. When making a mistake, they have opportunity to learn from it instead of hiding it.
As the training concerning this position is quite short, I have been educating myself with the studies in Haaga-Helia University of Applied Sciences and reading books about different leadership styles. Overall, it felt the next right step to make this kind of thesis where I can kind of write down an ongoing process about my work and reflect my studies and work during this 8-week period.
The main objective for this work is to keep developing my personal leadership skills inside the different composition of crews that vary daily. I also pursue to learn more how to lead a diverse team with people from different cultures and with different age groups. I also want to create a safe working environment for everyone as safety is off course the heart of an aviation, but I also want employees to feel the safe and trustful working environment where everyone can feel psychologically safe. When making a mistake, they have opportunity to learn from it instead of hiding it.
As the training concerning this position is quite short, I have been educating myself with the studies in Haaga-Helia University of Applied Sciences and reading books about different leadership styles. Overall, it felt the next right step to make this kind of thesis where I can kind of write down an ongoing process about my work and reflect my studies and work during this 8-week period.