Employee Job Satisfaction and Work Performance : a case study of a restaurant
Panjiyar, Rina (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025051210726
https://urn.fi/URN:NBN:fi:amk-2025051210726
Tiivistelmä
Job satisfaction among employees is a catalyst for improved work performance and organizational goal attainment. Yet, little is understood about what influences job satisfaction. This study explores the key determinants of job satisfaction and their impact on performance.
The study used an inductive, qualitative approach informed by subjectivist, constructivist, and interpretive philosophies. It carried out a case study at a Finnish restaurant using open-ended questionnaires with eight staff members and one interview with a manager via Microsoft Teams and Forms. Thematic analysis was used to explore the impact of satisfaction on performance.
The research reveals that a good work environment, communication, teamwork, and appreciation by the customers and managers increase job satisfaction. Fair pay, opportunities for advancement, and clear job assignments were also pertinent. Satisfied employees reported being more motivated, focused, and productive. Conversely, too much stress, lack of appreciation, or ambiguous feedback reduced performance. Managerial efforts: training, regular meetings, and encouragement were no-table elements in employee satisfaction. The study shows that improving workplace culture, reducing stress, and equitable compensation can result in both job satisfaction and employee performance improvement.
The study used an inductive, qualitative approach informed by subjectivist, constructivist, and interpretive philosophies. It carried out a case study at a Finnish restaurant using open-ended questionnaires with eight staff members and one interview with a manager via Microsoft Teams and Forms. Thematic analysis was used to explore the impact of satisfaction on performance.
The research reveals that a good work environment, communication, teamwork, and appreciation by the customers and managers increase job satisfaction. Fair pay, opportunities for advancement, and clear job assignments were also pertinent. Satisfied employees reported being more motivated, focused, and productive. Conversely, too much stress, lack of appreciation, or ambiguous feedback reduced performance. Managerial efforts: training, regular meetings, and encouragement were no-table elements in employee satisfaction. The study shows that improving workplace culture, reducing stress, and equitable compensation can result in both job satisfaction and employee performance improvement.