Leading Diverse Teams in the Hospitality Industry : A Comparative Analysis of Berlin and Helsinki

Abstract

The success of the hospitality sector is largely dependent on the leadership of diverse teams, which affects team morale, communication, and productivity. Knowing how leadership inspires teams and improves service quality is essential as companies deal with growing cultural diversity. This thesis compares leadership styles in Helsinki and Berlin to investigate cross-cultural leadership in the hospitality industry. The study examines how leadership styles impact motivation and, in turn, team performance, drawing on both qualitative research and first-hand experience. The results provide managers in multicultural hospitality settings with useful insights into the advantages and disadvantages of Nordic and German leadership styles.