The impact of workplace environment on organizational citizenship behavior in Sri Lankan private banking sector
Ileperuma, Gihani (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025052113943
https://urn.fi/URN:NBN:fi:amk-2025052113943
Tiivistelmä
The thesis examined the impact of workplace environment on organizational citizenship behavior (OCB) in Sri Lankan private banking sector, using four main determining factors of workplace environment on OCB. The study aimed to demonstrate the significance of OCB and offer suggestions to influence employees' discretionary behavior.
Physical factors, psychological factors, structural job characteristics, and work-life balance were the independent variables of the study, which was assessed by a Likert scale questionnaire using a sample of fifty bankers. The impact of the variables was measured through “Statistical Package for Social Sciences” (SPSS) software.
The statistical results disclosed a positive relationship between the workplace environment and OCB. Thus, recommendations were provided to improve the OCB level among employees considering the results of the study, while highlighting the limitations and challenges the researcher had to face when conducting the study.
Physical factors, psychological factors, structural job characteristics, and work-life balance were the independent variables of the study, which was assessed by a Likert scale questionnaire using a sample of fifty bankers. The impact of the variables was measured through “Statistical Package for Social Sciences” (SPSS) software.
The statistical results disclosed a positive relationship between the workplace environment and OCB. Thus, recommendations were provided to improve the OCB level among employees considering the results of the study, while highlighting the limitations and challenges the researcher had to face when conducting the study.