Maintenance Management in Finland’s Shared Electric Scooter Industry : Operational Structure and Evaluation Processes
Jones, Samuel (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025052315206
https://urn.fi/URN:NBN:fi:amk-2025052315206
Tiivistelmä
Shared electric scooters have become a common fixture in modern transportation. In this high-volume, low-margin industry, maintenance efficiency is essential to maximizing fleet uptime and operational sustainability. While previous research has focused on technological systems, less attention has been given to the practical, organizational aspects of scooter maintenance.
This study examined how operators in Finland structure and evaluate their maintenance processes in response to real-world operational and regulatory demands. The thesis combined a structured literature review with a qualitative interview conducted with a senior operations professional with experience across multiple cities and companies. The aim was to understand the decision-making tools, workflows, and strategies that shape daily maintenance operations.
Findings highlighted several core attributes that support effective maintenance: status-based repair flows, hybrid maintenance structures, mechanic autonomy, and skill-based task division. While digital systems such as CMMS and KPIs play a supporting role, adaptability, technician judgment, and informal coordination remain central to performance. Operators must also respond to environmental and external pressures such as seasonal conditions, spare part logistics, and municipal regulations.
The study underscores that successful maintenance operations rely on flexibility, clear workflow structuring, and human-centric practices. These insights contribute to a better understanding of how micromobility companies can design resilient and efficient maintenance models to support fleet availability, rider safety, and long-term service quality.
This study examined how operators in Finland structure and evaluate their maintenance processes in response to real-world operational and regulatory demands. The thesis combined a structured literature review with a qualitative interview conducted with a senior operations professional with experience across multiple cities and companies. The aim was to understand the decision-making tools, workflows, and strategies that shape daily maintenance operations.
Findings highlighted several core attributes that support effective maintenance: status-based repair flows, hybrid maintenance structures, mechanic autonomy, and skill-based task division. While digital systems such as CMMS and KPIs play a supporting role, adaptability, technician judgment, and informal coordination remain central to performance. Operators must also respond to environmental and external pressures such as seasonal conditions, spare part logistics, and municipal regulations.
The study underscores that successful maintenance operations rely on flexibility, clear workflow structuring, and human-centric practices. These insights contribute to a better understanding of how micromobility companies can design resilient and efficient maintenance models to support fleet availability, rider safety, and long-term service quality.