Job stress and job satisfaction among restaurant employees

Abstract

High employee turnover occurs frequently in the restaurant sector be-cause of the demanding workplace environment which employs many individuals globally. The research examines how stress at work affects the job satisfaction of restaurant staff members. The main research issue focuses on discovering major stressors which affect employee welfare together with their subsequent effects on job satisfaction. The research seeks to create strategic work-based solutions which enhance conditions while reducing staff departures.

The investigation uses established theoretical frameworks to support its foundation including Job Demands-Resources Model together with Demand-Control Model and Herzberg’s Two-Factor Theory and Maslow’s Hierarchy of Needs. The research used a quantitative survey to examine restaurant workers across different establishment types in their study. The research team conducted purposive sampling to ac-quire information from workers using an online questionnaire. Stress causing factors such as workload and scheduling and the exhaustion experienced by employees were included in the survey together with satisfaction indicators that measured supervisor support and financial benefits.

The study analysis indicated that workers experienced moderate stress yet discovered that some types of stress created relationships with satisfaction which showed a positive yet weak connection. Job satisfaction shows adverse effects from stress factors specifically emotional exhaustion and customer-related stress when analyzed through regression techniques. The research ends by presenting suggestions which include adaptable work hours and training programs along with health initiatives and employee growth opportunities to boost employee contentment while decreasing tension levels.