Updated “migrant client in the maternity and child health clinic” material
Metzler, Maria (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025052918119
https://urn.fi/URN:NBN:fi:amk-2025052918119
Tiivistelmä
This thesis examines the experiences of nurses working with migrant clients in maternity and child health clinics. Focusing on the updated and harmonized MIGRANT CLIENT IN THE MATERNITY AND CHILD HEALTH CLINIC material for migrant clients and its impact on the migrant client encounter. The aim of the thesis is to explore how the material has supported the interactions between clinic nurses and migrant clients, and to determine what tools or further training employees may need to ensure smooth interactions with immigrant clients and to provide them with an experience of individualized and consistent service.
The survey found that the updated harmonized material has been generally well received. It provides nurses with important information on different statuses, service rights and cultural aspects. By providing this information to nurses, it helps to improve the efficiency of client encounters. The clarity and consistency of the material was recognized as a valuable tool to promote confidence among health professionals. Nurses felt more competent and confident in dealing with migrant clients, which improved their ability to deal with specific situations and to be more present in the encounters.
The survey also showed that although the material was considered useful, it needed to be further developed. These included a wish for a shorter desktop version of the material, checklists for service rights and additional information on rights related to specific service needs. It was also highlighted that further training on cultural competences, migrants' rights and mental health issues for migrant clients is needed to ensure a fair and effective service.
When these results are compared with the theoretical framework, the findings are in line with previous studies on the challenges faced by health professionals. These included service provision to migrant clients, information about services and service rights, cultural differences and bureaucratic barriers. The findings also confirmed the importance of effective communication and usable materials in health care settings, especially when working with diverse populations. These findings reinforce existing research on the importance of well-designed, easy-to-use guidelines for client encounters.
In summary, the study shows that the updated and harmonized material was useful and supported the encounter with immigrant clients and also highlights the importance of continuously developing process materials, enhancing training programs and ensuring that health professionals have the tools and resources necessary to provide quality care to migrant clients.
The survey found that the updated harmonized material has been generally well received. It provides nurses with important information on different statuses, service rights and cultural aspects. By providing this information to nurses, it helps to improve the efficiency of client encounters. The clarity and consistency of the material was recognized as a valuable tool to promote confidence among health professionals. Nurses felt more competent and confident in dealing with migrant clients, which improved their ability to deal with specific situations and to be more present in the encounters.
The survey also showed that although the material was considered useful, it needed to be further developed. These included a wish for a shorter desktop version of the material, checklists for service rights and additional information on rights related to specific service needs. It was also highlighted that further training on cultural competences, migrants' rights and mental health issues for migrant clients is needed to ensure a fair and effective service.
When these results are compared with the theoretical framework, the findings are in line with previous studies on the challenges faced by health professionals. These included service provision to migrant clients, information about services and service rights, cultural differences and bureaucratic barriers. The findings also confirmed the importance of effective communication and usable materials in health care settings, especially when working with diverse populations. These findings reinforce existing research on the importance of well-designed, easy-to-use guidelines for client encounters.
In summary, the study shows that the updated and harmonized material was useful and supported the encounter with immigrant clients and also highlights the importance of continuously developing process materials, enhancing training programs and ensuring that health professionals have the tools and resources necessary to provide quality care to migrant clients.