AI Governance Model for a Learning Company: Improving the Governance of AI through a Framework and Roadmap for Improvement
Low, Adrian (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025062423458
https://urn.fi/URN:NBN:fi:amk-2025062423458
Tiivistelmä
The thesis objective was to improve the governance of AI for the case company, which is a leading provider of learning methods and material throughout Europe. The case company was interested to explore the emerging domain of AI regulation and the best way to govern, which was an important topic complementing steps being taken by the case company to explore its ambitions with AI technologies
The thesis study was conducted using applied action research conducted through five main steps; setting the thesis objective, exploring available knowledge and best practice, conducting the current state analysis, building an initial proposal, and then validating and finalising the proposal. The data collection included internal documents, interviews and discussions with the key stakeholders.
The outcome of the thesis is the governance model proposed end-2024 including a roadmap for improvement based on the current state assessment and observations obtained from the initial proposal building step. The case company appreciated the thesis outcomes, including work of mapping current processes, providing an updated view of how to best implement the governance framework, as well as identifying areas of improvement for existing processes. As a result, the case company is taking steps to embed updated governance process as explored through this thesis work.
The thesis study was conducted using applied action research conducted through five main steps; setting the thesis objective, exploring available knowledge and best practice, conducting the current state analysis, building an initial proposal, and then validating and finalising the proposal. The data collection included internal documents, interviews and discussions with the key stakeholders.
The outcome of the thesis is the governance model proposed end-2024 including a roadmap for improvement based on the current state assessment and observations obtained from the initial proposal building step. The case company appreciated the thesis outcomes, including work of mapping current processes, providing an updated view of how to best implement the governance framework, as well as identifying areas of improvement for existing processes. As a result, the case company is taking steps to embed updated governance process as explored through this thesis work.