Transforming Knowledge Management Using Generative AI: From Theory to Practice

Abstract

Generative AI is revolutionizing the way people and companies create, capture and access knowledge. This study is driven by problems and new opportunities related to knowledge work. We identify, organize, and prioritize generative AI use cases for knowledge management. Our analysis of business needs and in-depth interaction with companies is the main data source used to create insights into this study. In addition to the use cases, the research highlights the challenges of using generative AI for knowledge management and existing research tasks. Creating a reusable toolkit for Generative AI-enhanced knowledge management is proposed as the next step of applied research to address the identified use cases and challenges.