Between No-Code, Low-Code, Custom-Code, and AI. Hyperautomation Strategies at Nordic Enterprises

Abstract

With the growing importance of business process automation practices, compa-nies deploy a variety of tools and policies to reduce manual workload and achieve strategic goals. Our study explored the perception of strategic approaches to en-terprise hyperautomation among 136 responders, representing 52 leading compa-nies from Nordic Europe. Findings highlight the importance of custom code, as well as low-code and RPA solutions, occasionally accompanied by AI and no-code. The strongest impact of hyperautomation success was related to govern-ance, security and compliance, as well as engagement of all stakeholders, and cel-ebration of achievements among persons taking part at the transition.