Implementation of engineering change management via change control process

Abstract

Effective Engineering Change Management (ECM) is helpful for the organizations in maintaining product quality, ensuring process efficiency, and ultimately achieving customer satisfaction. A structured ECM results in minimizing rework, control costs, and delivering solutions that adapt to evolving technical and business customer specific requirements. This study focuses on the implementation of ECM within the Flexible AC Transmission Systems (FACTS) Product Delivery Group (PDG) at GE Vernova, where Jira serves as the main tool for managing Engineering Change Requests (ECRs) through the Change Control Process (CCP). The research examines current workflows, evaluates their strengths and challenges, and identifies ways to enhance efficiency and communication across engineering teams.

A mixed-methods approach was used, combining quantitative data from surveys with qualitative insights gathered through interviews and document reviews. This combination provides a comprehensive view of how ECM supports daily operations and contributes to the overall performance of engineering projects. Several factors influence the effectiveness of ECM, including clear explanation of roles, consistency in documentation, and better integration of digital tools mainly being Jira as the base tool. The proposed improvements aim to streamline workflows, reduce process delays, and enhance collaboration ultimately leading to improved project delivery, reduced costs, and greater customer satisfaction.

Finally, an implementation plan with practical steps and performance indicators ensures long-term improvement of the ECM process. The recommendations are designed to be flexible and scalable, offering a valuable reference for other industrial organizations seeking to strengthen their ECM practices.