Designing a Scalable Order Fulfillment and Inventory Management Framework for an E-Commerce-Driven Craft Beverage Enterprise
Racal, Stephen (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025112730399
https://urn.fi/URN:NBN:fi:amk-2025112730399
Tiivistelmä
The objective of this thesis is to develop an order fulfillment and inventory management framework for The Black Bourton, a small craft beverage company in the Philippines transitioning from traditional sales to e-commerce. The study's goal is to find ways to fix the problems that come up when orders and inventory are handled by hand, as the company gets ready to go digital. The company wants to improve operational efficiency, cut costs, and keep growing over the long term while still keeping its artisanal brand identity.
An applied action research method is used in the study to create an order fulfillment and inventory management framework that fits the needs of the company's growth. Qualitative data essential to this study were gathered through workshops, founder’s reflection of the current state of the business and conducting interviews with businesses who have similar challenges. The theoretical framework discusses the topics of the operations in order fulfillment and inventory management, a concept is based on SCOR, Lean and Agile frameworks in operations management.
The outcome of the study is a proposal for the framework for a systematic business operation with 3 major parts: 1. An effective and standardized order fulfillment process, 2. A centralized inventory tracking method and 3. Effective task/role delegation strategy so that the founder can focus on other important matters of the business. The proposal is expected that once in place, it will lead to a more organized, dependable and scalable fulfillment and inventory management processes. Through taking the advantage of digital tools, supplemented by a structured assignment of roles, the company can avoid delays and unnecessary spending. Once business is stronger, additional improvements can be easily integrated such as exploring third-party logistics services which will definitely boost growth of the business.
An applied action research method is used in the study to create an order fulfillment and inventory management framework that fits the needs of the company's growth. Qualitative data essential to this study were gathered through workshops, founder’s reflection of the current state of the business and conducting interviews with businesses who have similar challenges. The theoretical framework discusses the topics of the operations in order fulfillment and inventory management, a concept is based on SCOR, Lean and Agile frameworks in operations management.
The outcome of the study is a proposal for the framework for a systematic business operation with 3 major parts: 1. An effective and standardized order fulfillment process, 2. A centralized inventory tracking method and 3. Effective task/role delegation strategy so that the founder can focus on other important matters of the business. The proposal is expected that once in place, it will lead to a more organized, dependable and scalable fulfillment and inventory management processes. Through taking the advantage of digital tools, supplemented by a structured assignment of roles, the company can avoid delays and unnecessary spending. Once business is stronger, additional improvements can be easily integrated such as exploring third-party logistics services which will definitely boost growth of the business.