On-time Delivery Management : Factors Affecting Purchasing OTD Performance Analysis for Two Key Suppliers in Company X
Tao, Yan (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025121536391
https://urn.fi/URN:NBN:fi:amk-2025121536391
Tiivistelmä
This thesis aims to identify the factors affecting Purchasing On-Time-Delivery (OTD) performance of two key suppliers in Company X. Their OTD performance had big fluctuations and brought impact on the OTD commitments to Company X’s customers.
This thesis utilized the action research approach and relied on mixed methods. Data collection was conducted via internal document analysis, interviews and statistics. The theoretical framework of the thesis focused on the topics of agile supply chain, collaboration, capacity and buffer management.
The current state analysis revealed that the factors affecting OTD performance are various as there are commonalities but also variability in suppliers. The thesis proposed that OTD improving can be done from different aspects by improving capacity management, buffer management and cross-functional collaboration.
The outcome of this thesis is an OTD analysis tool. Based on statistics of OTD failure factors, this tool demonstrated the feasibility and sustainability of conducting further deep analysis from multiple dimensions, such as different product families, categories, raw materials and manufacturing processes. It provided strong data support for focusing on the main factors affecting OTD in practice and guided the stakeholders to explore and develop effective OTD performance improvement solutions for effective action-taking.
Keywords: On Time Delivery, Agile Supply Chain, Capacity Management, Buffer Management, Collaboration.
This thesis utilized the action research approach and relied on mixed methods. Data collection was conducted via internal document analysis, interviews and statistics. The theoretical framework of the thesis focused on the topics of agile supply chain, collaboration, capacity and buffer management.
The current state analysis revealed that the factors affecting OTD performance are various as there are commonalities but also variability in suppliers. The thesis proposed that OTD improving can be done from different aspects by improving capacity management, buffer management and cross-functional collaboration.
The outcome of this thesis is an OTD analysis tool. Based on statistics of OTD failure factors, this tool demonstrated the feasibility and sustainability of conducting further deep analysis from multiple dimensions, such as different product families, categories, raw materials and manufacturing processes. It provided strong data support for focusing on the main factors affecting OTD in practice and guided the stakeholders to explore and develop effective OTD performance improvement solutions for effective action-taking.
Keywords: On Time Delivery, Agile Supply Chain, Capacity Management, Buffer Management, Collaboration.