Process mapping and development of Normet rebuild operations
Promise, Fuangunyi (2025)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025121838373
https://urn.fi/URN:NBN:fi:amk-2025121838373
Tiivistelmä
When it comes to rebuilding processes carried out by different departments in different service centers, there
is bound to be some variation in processes and methods. This thesis bridges the gap between these differ ences and promotes standardization while addressing operational challenges.
The topic studies the current rebuild services offered by Normet across some of its service centers by inter viewing key stakeholders about rebuild processes, diving into and analyzing company data. A few challenges
discovered were inconsistent rebuilding terms, long lead time of parts, and limited visibility of process perfor mance. The objective was to develop a clearer and more standardized rebuild workflow, introducing supporting
digital tools, and propose performance indicators that enhance process transparency and decision making.
The findings revealed several improvement opportunities, including the need for standardized rebuild terminol ogy, more accurate early audits, and improved material readiness. Four development proposals were created:
a virtual auditing concept, a buffering model for long lead-time parts, a standardized rebuild term structure, and
a kit system to support parts preparation. In addition, a KPI framework was developed to support monitoring
process performance. Implementing the recommendations would improve rebuilding predictability, reduce in ternal delays, and strengthen collaboration across departments.
is bound to be some variation in processes and methods. This thesis bridges the gap between these differ ences and promotes standardization while addressing operational challenges.
The topic studies the current rebuild services offered by Normet across some of its service centers by inter viewing key stakeholders about rebuild processes, diving into and analyzing company data. A few challenges
discovered were inconsistent rebuilding terms, long lead time of parts, and limited visibility of process perfor mance. The objective was to develop a clearer and more standardized rebuild workflow, introducing supporting
digital tools, and propose performance indicators that enhance process transparency and decision making.
The findings revealed several improvement opportunities, including the need for standardized rebuild terminol ogy, more accurate early audits, and improved material readiness. Four development proposals were created:
a virtual auditing concept, a buffering model for long lead-time parts, a standardized rebuild term structure, and
a kit system to support parts preparation. In addition, a KPI framework was developed to support monitoring
process performance. Implementing the recommendations would improve rebuilding predictability, reduce in ternal delays, and strengthen collaboration across departments.