Developing Business Intelligence for an expert organisation
Haapa, Olli (2015)
Metropolia Ammattikorkeakoulu
2015
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201505117208
https://urn.fi/URN:NBN:fi:amk-201505117208
Tiivistelmä
The purpose of the present study was to develop a measurement system for the Consulting Business as a first step into the world of knowledge management. With the measurement system and improved reporting practices the organisation can be led with knowledge, which improves its performance. There were also some challenges related to operations, information accuracy and lead time of the invoicing process in the target organisation.
The theoretical framework of the study consisted of key concepts, such as Business Intelligence (BI), Performance Measurement and Knowledge Management. The framework also presented the Balanced Scorecard, how to build a measurement system and how to choose meters that are meaningful to the organisation, decision making and management reporting.
The study was carried out as an action research. The researcher was a member of the organisation. The material was gathered through observations, interviews and from workshops. The interviews were done with the organisation's CEO and managers. Meetings were also held with the shareholder's representatives.
The result of the study was a measurement model for the organisation, which consisted of the BI tool, the measurement system for success factors and the scorecard. The study also increased the performance of the organisational reporting and improved processes related to information creation and sharing.
With the new model for measurement the organisation was able to achieve more information about its state and market environment. The new model offered information about customers and projects that was not achieved before. The reporting practices offered better information sharing and through that they enabled knowledge creation. In the study, proposals for further actions in the organisation were also presented.
The theoretical framework of the study consisted of key concepts, such as Business Intelligence (BI), Performance Measurement and Knowledge Management. The framework also presented the Balanced Scorecard, how to build a measurement system and how to choose meters that are meaningful to the organisation, decision making and management reporting.
The study was carried out as an action research. The researcher was a member of the organisation. The material was gathered through observations, interviews and from workshops. The interviews were done with the organisation's CEO and managers. Meetings were also held with the shareholder's representatives.
The result of the study was a measurement model for the organisation, which consisted of the BI tool, the measurement system for success factors and the scorecard. The study also increased the performance of the organisational reporting and improved processes related to information creation and sharing.
With the new model for measurement the organisation was able to achieve more information about its state and market environment. The new model offered information about customers and projects that was not achieved before. The reporting practices offered better information sharing and through that they enabled knowledge creation. In the study, proposals for further actions in the organisation were also presented.