A Development-Oriented Approach to Optimizing Food Delivery Logistics
Preval Moya, Reinaldo (2026)
2026
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2026052717658
https://urn.fi/URN:NBN:fi:amk-2026052717658
Tiivistelmä
This thesis analyzed inefficiencies in food delivery logistics and developed a system-oriented prototype for improving delivery workflow coordination. The objective was to design, implement and evaluate a proof-of-concept solution that supports clearer coordination between customer orders, restaurant preparation, courier assignment and delivery tracking.
The knowledge base focused on food delivery logistics, last-mile delivery, courier assignment, batching, real-time visibility and software architecture. The thesis followed a development-oriented approach. Practical problems were identified through the author’s working-life experience as a food delivery courier, supported by relevant literature and public user feedback at a general level. These observations were translated into system requirements and used to guide the design and implementation of the prototype. The prototype was evaluated through scenario-based testing and reflective analysis.
The result was a backend-oriented delivery coordination prototype with actor-specific interfaces for customer, restaurant branch, courier and support users. The prototype demonstrated how backend-owned business state, restaurant readiness, controlled courier assignment and real-time tracking projections can support a more reliable delivery workflow. The thesis concludes that food delivery logistics can be improved not only through route optimization, but also through clearer workflow coordination and separation of responsibilities between actors.
The knowledge base focused on food delivery logistics, last-mile delivery, courier assignment, batching, real-time visibility and software architecture. The thesis followed a development-oriented approach. Practical problems were identified through the author’s working-life experience as a food delivery courier, supported by relevant literature and public user feedback at a general level. These observations were translated into system requirements and used to guide the design and implementation of the prototype. The prototype was evaluated through scenario-based testing and reflective analysis.
The result was a backend-oriented delivery coordination prototype with actor-specific interfaces for customer, restaurant branch, courier and support users. The prototype demonstrated how backend-owned business state, restaurant readiness, controlled courier assignment and real-time tracking projections can support a more reliable delivery workflow. The thesis concludes that food delivery logistics can be improved not only through route optimization, but also through clearer workflow coordination and separation of responsibilities between actors.