Improving Sales Through Sales Process Development
Lindgren, Jari (2015)
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This Thesis explores the possibilities to improve the sales process, including selling, offering and final delivery processes. The current sales process is based on a conventional phone call or e-mail offering, so that contacting customers on time starts becoming a challenge, since no process is in place. Therefore, the purpose of this thesis is to define a new sales process for the case company’s department of In-Site calibration of testing machine that would enable the improvement for selling and contacting the customers.