Order Delivery Process Instructions : Guidelines and documenting
Partti, Essi (2015)
Metropolia Ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
http://urn.fi/URN:NBN:fi:amk-2015052510089
http://urn.fi/URN:NBN:fi:amk-2015052510089
Tiivistelmä
Order delivery systems and functions can differ greatly between companies and within the company’s different divisions. For the customer to receive the greatest benefits, instructions are needed to support the ordering process. Instructions enable to unify the operations. With thorough instructions both the company and the customer benefit.
The purpose of this thesis was to improve existing Order Delivery Process instructions for Company X. The written report of the thesis will focus on creating the guidelines and documenting them. Project goal is to create updated, clear instructions which provide information and support the order handler. The instructions are also expected to be used in training.
The research was conducted as a quantitative and qualitative study. The quantitative method was the main method used. The quantitative study was performed in the form of a survey. To deepen the research a qualitative method was used in the form of an interview. The focus was on the current instructions and the quality.
The findings suggested that the overall satisfaction toward the instruction were at a good level. Despite the good result the need for updated instructions was emphasizes from some of the survey respondent as well as the interviews.
The purpose of this thesis was to improve existing Order Delivery Process instructions for Company X. The written report of the thesis will focus on creating the guidelines and documenting them. Project goal is to create updated, clear instructions which provide information and support the order handler. The instructions are also expected to be used in training.
The research was conducted as a quantitative and qualitative study. The quantitative method was the main method used. The quantitative study was performed in the form of a survey. To deepen the research a qualitative method was used in the form of an interview. The focus was on the current instructions and the quality.
The findings suggested that the overall satisfaction toward the instruction were at a good level. Despite the good result the need for updated instructions was emphasizes from some of the survey respondent as well as the interviews.