ISO9001 Quality Management Systems; Benefits and Requirements

Abstract

Oulu University of Applied Sciences Industrial Management

Author(s): Antti Viro Title of thesis: ISO9001 Quality Management Systems; Benefits and Requirements Supervisor(s): Hannu Päätalo Spring 2015: Pages: 61 + 1 appendices

The purpose of this thesis was to find reasons and justifications for the ISO9001 certified quality management system.

The major part of the case work was establishing QMS for Dedicated Networks Partners Oy. The other parts were literature and theory research about ISO9001 certifications. The third part was the case survey about quality expectations among customers of Dedicated Network Partners Oy.

The results of this thesis were an ISO9001 certification and an analysis of certifications process. Another outcome was comparing of the results of the case work to published research papers about ISO9001 and its certification.

The conclusions show that similar benefits of ISO9001 can be found from different countries and different industries. In addition ISO9001 is only a tool for high quality, it has to be used in a correct way to achieve benefits to the business.