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Front Desk Development Hanoi Hilton Opera House
(Laurea-ammattikorkeakoulu, 2018)
Hotel activities are divided into two major activity systems including front office and back office. Dealing directly with customers, hotel staffs are interacting with guests in various manners, from receiving room ...
Conservation of the cultural heritages of Kathmandu valley
(Laurea-ammattikorkeakoulu, 2015)
The main objective of this thesis project is to show the need for conservation of the cultural heritages of Kathmandu valley and to determine the current obstacles in the conservation process and solutions for these. ...
The impact of the re-deployment and reemployment process on corporate image : a case study of ISS Palvelut Oy in 2013
(Laurea-ammattikorkeakoulu, 2015)
The ongoing bad economical situation is affecting companies’ operations globally. Companies are frequently forced to streamline their operations which can lead to the closing down of premises and constant competitive ...
Applying new ways of working in university working environment. A case study: Laurea University of Applied Sciences
(Laurea-ammattikorkeakoulu, 2015)
The objective of this thesis is to identify New Ways of Working (NWoW) or new work concepts that are applicable for the Laurea University of Applied Sciences working environment. The research focused on the perspective of ...
Measuring and optimizing the level of employee engagement and internal service quality. Case: travel agency.
(Laurea-ammattikorkeakoulu, 2015)
In an increasingly competitive world internal customers of organizations became crucial for success. Yet still many companies fail to perform the expected level due to the low commitment of their own employees. Various ...
Motivation of temporary employees
(Laurea-ammattikorkeakoulu, 2015)
Employees are often considered a company's greatest asset to be viewed as a competitive advantage. For this reason it is important for companies to attract and retain the best employees; and; provide them with encouragement, ...
Service design as a tool to optimize catering services: Case Gustav Paulig Ltd
(Laurea-ammattikorkeakoulu, 2015)
The purpose of this project based thesis is to clarify how service design can be used as a tool to optimize catering services in case company Gustav Paulig Ltd. The importance of catering services for companies is notable ...
sustainable development and profitability in the Finnish restaurant industry
(Laurea-ammattikorkeakoulu, 2015)
Environmental sustainability in the food industry is often concerned with the provision of organic products and recycling. The emphasis on organically produced supplies though viewed as an environmentally sustainable means ...
Improving customer experience in NewCo YritysHelsinki’s events through service design
(Laurea-ammattikorkeakoulu, 2017)
This thesis was commissioned by NewCo YritysHelsinki, an organization offering public services to support the establishment of new companies. The thesis focuses on researching the current event operational process in NewCo ...
The user experience of facility services in business parks: a case study of Keilasatama 5
(Laurea-ammattikorkeakoulu, 2015)
The purpose of the thesis is to present an overview of the end-user experience of the facility services in a business park using service design methods. Service design is a tool used to create and innovate new methods in ...