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Determinants of the continuance intention of Airbnb users: consumption values, co-creation, information overload and satisfaction
(Emerald, 2019)This study examines the relationships among the dimensions of consumption values (functional, social and emotional), co-creation, information overload, satisfaction and continuance intention derived from the use of the ... -
Interactive value formation: Drivers and outcomes from Airbnb guests’ perspectives
(Taylor & Francis, 2020)This study explores interactive value formation, particularly the Received 5 May 2020 underlying drivers of three value outcomes in the Airbnb context: Accepted 22 September co-creation, co-destruction and co-recovery. The ... -
Negative memorable experience: North American and British Airbnb guests’ perspectives
(Emerald, 2020)Abstract Purpose – This paper aims to explore the components of a negative memorable Airbnb experience. Design/methodology/approach – Two studies of North American and British nationals were conducted online using an ...