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Development of a Process for Organizational Strategy and Structure as Part of a Change Process
(2021)
The thesis is a case study, where a development project was conducted for a middle-sized organization. The research was about the organization’s structure of development and strategy content as part of a process of change. ...
A service design approach for Tom Yum Thai Asian Restaurant in Vaasa Finland
(2021)
The purpose of this master’s thesis was to conduct a service design approach to Tom Yum Thai restaurant in Vaasa. Restaurateurs are always trying different experiments to meet customer satisfaction and are still looking ...
Developing self Managed Teams through Service Design Methods: Intensive Long-term Assisted Living facility Nurses` Experiences of the impact of self managed Teams on Workers`Satisfaction
(2021)
Abstract
The thesis focused on evaluating and co-developing the concept of self-management in teams of healthcare professionals and investigating its implications on workers satisfaction. The aim was to gather the employee`s ...
Using Service Design Methods as a Tool to Facilitate Foreign Graduates Transition and Integration into the Finnish Labour Market. Subtitle:Case study of the employment of graduates of the degree programme in Leadership and Service Design
(2021)
The aim of this thesis was to investigate using services design tools and methods, how foreign graduates from Finnish universities can be integrated into the Finnish labour market. The focal group for this research was ...
Service Design for Enhancing Customer Experience and Sustainable Food Service: The case of Jyväskylän Palvelualan Opisto
(2021)
The purpose of the project was to explore ways of improving Jyväskylän Palvelualan Opisto (Jyväskylä College of Services) could enhance students’ experience through the application of different service design tools. The ...
Introducing Service Design into the Sports Experience – Case HC TPS
(2021)
The focus of this thesis is to bring Service Design in to the Finnish Hockey League, Liiga, for the first time. As Liiga, as many other event organizers, suffer from a lack of audience as well as a growing competitor base, ...
Verktyg som underlättar utförandet av neurologiska mätningar på svenska: Tjänstedesign som stöd i utveckling av flyer
(2021)
Neurologiska sjukdomar är något som sjukskötare och hälsovårdare möter i sitt arbete. Utförandet av neurologiska mätningar utgör en central del av vården av patienter som har en diagnostiserad eller misstänkt neurologisk ...
Streamlining a Service Process. Optimising Two-way Information Sharing in Product Development: Case Origin by Ocean
(2021)
The objective of this thesis was to advance the commissioner’s digital service system and create a workflow that would minimise their investments in offering technical support. The aim was to use service design for improving ...
Building an Organization Supporting Diversity - Case study JE Henkilöstöpalvelut Oy
(2021)
This study was conducted to investigate the field of cultural diversity at the workplace and company approach towards it. By introducing a theoretical framework, the company clarified the starting point for designing the ...
How to Improve The Right Employment Possibilities for Educated Migrants in the Pirkanmaa Region A Service Design Study
(2021)
There has been a lot of papers and research conducted on immigration and its possible effects on many aspects of the global system and its governance. More so has been written about unemployment as well as its effects. ...