The managerial development in the future of public healthcare : the working environment changes, do the managerial practices adapt as well?
Isoaho, Timo (2022)
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022051910587
https://urn.fi/URN:NBN:fi:amk-2022051910587
Tiivistelmä
Abstract
The operational field in public healthcare is transforming at an unprecedented speed. The organizations providing the services are reformulating their selves as the wellbeing services county reform proceeds. Even though the healthcare reform is a major contributor to the transformation, it is not the only one. The transforming consumer behaviors, legislative guidance, and work environment are taking place simultaneously. This presents the public healthcare system with a set of new challenges in reformulating its services, creating new services, and evolving the working environment and culture.
This thesis focuses on reviewing the managerial practices and corporate world tools that can be utilized when creating future services. In this aspect, the thesis project aims to provide tangible tools for managers, employees, and leaders to evaluate, understand and develop their practices and operational models.
This thesis was written in an “essay form” [A1] where each chapter is created to function independently, even though the underlying idea penetrates all the chapters. As such the thesis strives to create a useable tool where the reader might use the thesis as a handbook referencing the needful chapters when the situation arises.
When collecting the background information for this thesis, one of the main conclusions was that even though the organizations have nominal strategic plans, their utilization is often slim and does not penetrate the organization to the level of an individual employee. Thus, the benefits of its strategic tools demand a more fundamental transformation than the implementation of a single tool or practice. This presented a set of new challenges. To benefit from the tools, we were faced with the reality that the working culture and practices need to be revised to create a beneficial environment for the changes.
In conclusion, as such the most substantial challenge the thesis preparation work uncovered was that the leaders at the implementation level and in the teams do not often have enough time devote to the leading of the organizations but are over-cumbered with responsibilities of leading the day-to-day operations in the services. This combined with the future generations toward leadership and wellbeing services county demands asks for a more active role in leadership and the reformulation of these practices.
The operational field in public healthcare is transforming at an unprecedented speed. The organizations providing the services are reformulating their selves as the wellbeing services county reform proceeds. Even though the healthcare reform is a major contributor to the transformation, it is not the only one. The transforming consumer behaviors, legislative guidance, and work environment are taking place simultaneously. This presents the public healthcare system with a set of new challenges in reformulating its services, creating new services, and evolving the working environment and culture.
This thesis focuses on reviewing the managerial practices and corporate world tools that can be utilized when creating future services. In this aspect, the thesis project aims to provide tangible tools for managers, employees, and leaders to evaluate, understand and develop their practices and operational models.
This thesis was written in an “essay form” [A1] where each chapter is created to function independently, even though the underlying idea penetrates all the chapters. As such the thesis strives to create a useable tool where the reader might use the thesis as a handbook referencing the needful chapters when the situation arises.
When collecting the background information for this thesis, one of the main conclusions was that even though the organizations have nominal strategic plans, their utilization is often slim and does not penetrate the organization to the level of an individual employee. Thus, the benefits of its strategic tools demand a more fundamental transformation than the implementation of a single tool or practice. This presented a set of new challenges. To benefit from the tools, we were faced with the reality that the working culture and practices need to be revised to create a beneficial environment for the changes.
In conclusion, as such the most substantial challenge the thesis preparation work uncovered was that the leaders at the implementation level and in the teams do not often have enough time devote to the leading of the organizations but are over-cumbered with responsibilities of leading the day-to-day operations in the services. This combined with the future generations toward leadership and wellbeing services county demands asks for a more active role in leadership and the reformulation of these practices.